Privacy policy

Privacy Policy

Last Updated: 21 October 2026

At Borcelle Boutique, we value your privacy and are committed to protecting the personal information you provide when browsing our website or purchasing our products.

This Privacy Policy explains how we collect, use, share, and protect customer information.

1. Information We Collect

When you visit our online store, contact us, or place an order, we may collect:

  • Personal Details: Name, email address, phone number, billing address, and delivery address.

  • Order Information: Products purchased, order history, delivery preferences, and transaction details.

  • Payment Information: Payment status and transaction-related information provided by payment processors.

  • Website Information: IP address, browser type, device information, cookies, and browsing activity.

2. How We Use Your Information

We use customer information to:

  • Process and confirm orders.

  • Arrange delivery and shipping.

  • Provide order updates and customer support.

  • Respond to enquiries and complaints.

  • Improve website functionality and shopping experiences.

  • Protect against fraudulent transactions.

  • Comply with applicable legal obligations.

  • Send promotional communications where permitted by law.

3. Sharing Your Information

We may share information with trusted service providers when necessary to operate our business, including:

  • Shopify, our e-commerce platform provider.

  • Payment service providers.

  • Delivery and courier partners.

  • Website analytics and technical service providers.

We do not sell customers' personal information.

4. Payment Security

Payments made through our online store are processed using the payment methods available at checkout.

Borcelle Boutique does not independently store customers' complete payment card information.

Payment providers handle payment data according to their own security standards and privacy policies.

5. Cookies

Our website may use cookies to support essential shopping functions, remember preferences, maintain shopping carts, and analyse website performance.

Where required by applicable law, we seek consent before using optional cookies.

Customers can manage cookies through their browser settings or available website privacy controls.

6. Data Storage and Security

We use reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, or disclosure.

Customer information is retained only as long as reasonably necessary for order fulfilment, customer service, legal compliance, and legitimate business purposes.

7. Your Privacy Rights

Subject to applicable UAE data protection laws, customers may have the right to:

  • Request access to their personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain data processing activities.

Please contact us to submit a privacy-related request.

8. International Data Processing

Some service providers, including Shopify, may process or store personal information outside the UAE.

Where applicable, we take steps to ensure that personal information is handled in accordance with relevant data protection requirements.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of those independent websites. Customers should review their respective privacy policies.

10. Children's Privacy

Our online store is intended for customers who are legally permitted to make purchases or who have appropriate parental or guardian permission.

We do not knowingly collect children's personal information without appropriate authorisation.

11. Policy Updates

Borcelle Boutique may update this Privacy Policy to reflect changes in business practices, legal requirements, or website functionality.

Updated policies will be published on our website.

12. Contact Information

For questions regarding personal information or privacy matters, contact:

Borcelle Boutique

Location: Ajman, United Arab Emirates

Phone / WhatsApp: +971 50 839 8543

Email: sales@borcelleboutique.com