Refund policy

Return & Refund Policy

Borcelle Boutique – Ajman, UAE

At Borcelle Boutique, customer satisfaction is important to us. We encourage all customers to carefully review product descriptions, colours, sizes, and measurements before placing an order.

No Return / No Refund Policy

All purchases are considered final for change-of-mind reasons.

We do not accept returns, exchanges, or refunds for the following reasons:

Change of mind after purchasing.
Incorrect size or colour selection by the customer.
Personal preferences regarding style, fit, or appearance.
Products that are no longer wanted after purchase.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact Borcelle Boutique with your order number, product details, and clear photographs of the issue.

Our customer support team will review the concern and arrange an appropriate resolution, including a replacement or refund where required under applicable UAE consumer protection laws.

Our No Return / No Refund policy does not restrict customers' statutory rights.